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Shipping & Returns
Shipping, Refunds, Returns & Cancellation Policy
If you wish to cancel an order, please email support@urushop.co.uk stating your order number, and you will be refunded in full, providing the order hasn’t been shipped. If the order has been shipped, it can be returned, unused for a full refund. For unwanted items, the period for returns is 28 days.
When the delivery arrives, please check it carefully. All of our items are scanned as they are packed and the packing area is filmed to check outgoing orders so we are confident your order will arrive as ordered. However in the usual situation where an item is missing please let us know within 7 days of receipt.
If an item is faulty or damaged, we will replace the item. Please email photo(s) and/or video(s) that show the problem to support@urushop.co.uk . If the damage is not possible to show on a photo or video, or you do not have access to email such files, please return the item instead. If you prefer a refund, please return the item.
Returns, together with a note of explanation with order number should be sent to
UruShop, 5A Morris Road, Leicester, LE2 6BR
Shipping costs are calculated by weight. For the UK we operate on the following postage costs:
| Order Weight | Cost |
|---|---|
| up to 3kg | £4.50 |
| up to 6kg | £6.00 |
| over 6kg (no maximum) | £6.99 |
FREE DELIVERY FOR ORDERS OVER £50
When passing through checkout, you can select which delivery method you use. Listed below are all the methods we offer with estimated delivery times (depending on the weight of your parcel, only some will be available to you):
Fast Tracked Delivery: next working day (if the next day is the weekend, you may receive your order on Saturday or Sunday, so a fast tracked order sent a Friday may arrive on Sunday, not Saturday)
Standard delivery: 2-4 working days from postage (usually 2), but may be affected by postal delays
Free delivery 2-4 working days from postage. There is an option to upgrade to Fast tracked delivery, please select this if your order is urgent.
Tracking will be supplied on the day of shipping. We strongly urge you to keep an eye on tracking if your order isn’t delivered within 4 working days. Sometimes there may have been a problem with delivery and you haven’t been notified by the carrier.
All orders are too large for a standard letterbox, so someone needs to be available to receive the parcel. If your order is shipped by Royal Mail, delivery will be attempted once. If no one is in, a calling card is left and it is your responsibility to collect it from the sorting office within 3 weeks.
If your order is shipped by courier, delivery is usually the following working day after shipment. If no one is in a calling card is left and delivery is either attempted the next day or taken to a local pickup location or depot (depending on courier used). If delivery is attempted again and there is still no one available to sign for the parcel, is it your responsibility to arrange with the depot to collect the parcel within 5 working days, or another delivery can be arranged for a fee. If at any point you are unsure about how to collect your item, please contact us at support@urushop.co.uk
Non Mainland UK
We are pleased to annouce that we can ship to non-mainland locations such as Northern Ireland, Scottish Highlands, English Islands for the same cost as regular UK delivery.
BREXIT
To our valued customers living in the EU: we urge you to use our EU website, where orders will be shipped from our warehouse in Spain, and therefore avoiding surprise costs and issues with customs clearance.
We can still ship some items from the UK, but we will not be able to cover the costs of importation, which can include: admin fees, duties, VAT.
If you wish to proceed, shipping will be calculated at checkout. But the best thing to do is visit:
You’ll recognise our website, products and you can expect the same great service and product range fulfilled from our Spanish warehouse. You will still be buying from UruShop.
For countries not in the European Union, we offer Royal Mail airmail shipping for orders up to 1.8kg at the following costs:
| Order Weight | Cost |
|---|---|
| up to 150g | £5.50 |
| up to 500g | £9.99 |
| up to 1kg | £15.00 |
| Up to 1.8kg | £29.00 |
This is a non-tracked standard service. Delivery would usually be within 1-2 weeks, but can sometimes take up to 4 weeks (6 weeks for Russia) in case of inspection of parcels on entry.
For orders heavier than 1.8kg, we can also offer to some countries competitive courier rates. Delivery is usually within 1-2 weeks, although sometimes items may be delayed in customs. It is a fully tracked service. The shipping charges are as follows:
| Order Weight | ROW Zone 1 | ROW Zone 2 | ROW Zone 3 |
|---|---|---|---|
| up to 5kg | £33 | £40 | £60 |
| up to 10kg | £33 | £55 | £100 |
| up to 15kg | £33 | £60 | £150 |
| up to 25kg | £33 | £95 | £220 |
| Country Zone | Countries in Zone 1 | Countries in Zone 2 | Countries in Zone 3 |
|---|---|---|---|
| Norway | USA | Australia | |
| Switzerland | Canada | Singapore |
Unfortunately if you don’t see your country listed, we are not able to send large orders, and your country limit is 1.8kg, which is a 2kg parcel once packaged.
Where possible, orders are sent out on the same day of purchase, but if your order is placed after our postal collections in the afternoon, it will be sent the next day. All orders are sent out at the very latest within 1 working day of purchase.
